We always want you to to be happy with your Glow Body and Spa purchase. But if you are not, we make returns and exchanges easy for you. You can exchange any product or gift you are not satisfied with. We would love to help you find something that works for you. But if you prefer a refund please contact Barbara@glowbodyand spa.com to get authorization. Note any refund or exchange will not include or cover the cost of return shipping.